Our returns policy details the terms for faulty goods:-
Within 14 days of delivery we will offer the choice of an exchange or refund. This includes the postage.
If the product is within the warranty period of 2 years and there is a fault, we will provide you at our discretion with either, a replacement or refund.
Refund or exchange for faulty product will only be given provided the fault is not caused by normal wear and tear, misuse, neglect or accident.
Authorisation to replace faulty product will only be given after it is inspected and tested and the reported fault found.
If you are unsure about what to do please call us on 0121-286-3000 before returning any products purchased.
For Non Faulty Goods You Have Purchased That You Wish To Return –
If for any reason you are unhappy with any product you have purchased from us, you may return it for a full refund (less the original shipping). Only one opened product purchased is eligible for return. All others of the same product must be in an unopened condition for refund. This unconditional money back guarantee covers the the first 14 days from your date of your purchase