Frequently Asked Questions
Need a bit of help or clarification on aspects of LED lights?
Here you will find information and answers to common questions and links to information to help you with questions relating to LED lighting.
Customer Service Questions (9)
Ordering is simple. All you have to do is go to your desired product and click “add product to cart”. Doing this will add that item to your shopping cart. From there, you can either continue shopping or “proceed to checkout”. Once you have chosen all the products that you wish to purchase, just click on the “check out” button. Then all you have to do is either enter your username and password if you have shopped with us before or create an account.
At Light by LED our goal is to provide the led lighting solutions our customers want. We are constantly adding new products to our inventory line based on what our customers tell us. So if for some reason you can’t find a particular product on our site, contact us by email or call us and let’s see if we can help.
Yes – In line with our main competitors our prices include VAT
Our parent company is a VAT Registered Company
LEDLCO accepts all major credit and debit cards.
We use PayPal as our payment processor as it is recognised as an industry leader for providing both an easy to use secure service and class leading levels of protection for you and us against online fraud.
In addition to PayPal we also accept bank transfers.
At Light by LED your satisfaction is our main focus. If for any reason you are unhappy with any product you have purchased from us, you may return it for a full refund (less the original shipping). Only one opened product purchased is eligible for return. All others of the same product must be in an unopened condition for refund. This unconditional money back guarantee covers the the first 14 days from your date of your purchase
Free Delivery on All Orders when you spend more than £80
Customers living in the UK and Republic of Ireland can enjoy free delivery. The method of delivery depends on size and value of the item. If items are small and low cost than we use Royal mail 2nd class postage. On the other hand if the items are large and of high value than we may use the following carriers, Parcel Force, Fedex, TNT, City Link with order tracking.
If you wish for your order to be shipped using 1st class Recorded Delivery then we provide this at cost of £5.50 per order.
We provide a 2-year warranty on all our LED bulbs.
If you are sure the LED light itself is not working (see our FAQ’s on things to check) then you are covered by our warranty for 2 years.
All you need to do is get in touch with us either through our phone help line (0121-286-3000)or by email (Click Here To Report A Problem) and we will assist you.
Please be sure to have your order details to hand when you contact us as this will help to speed the process.
This could be due to a number of different reasons. In order to ascertain whether or not you have received a faulty bulb:
Please ensure that the bulb is receiving power from a switch/dimmer
Please check the bulb is securely in the fitting
Please place the bulb in an alternative fitting on the same circuit
If you have an MR16/Low Voltage bulb please ensure the transformers are compatible with LEDs
If you have a GU10/Mains bulb that is still not emitting any light after carrying out the above tests, unfortunately, it’s highly likely that the bulb is faulty and will need to be replaced. While we appreciate that this may be frustrating, unfortunately, from time to time this does happen. We retains an excellent success rate with very few of our bulbs being returned as faulty. If you have been unfortunate enough to be in this minority, rest assured we will replace the faulty unit. Please read our Returns Policy to process a return.
LED Lighting Basics (12)
LED bulbs are instant on, which means they do not require any time to warm up.
LED Lamp has a very long life cycle. They are designed to last well over 50000 hours of continuous operation. In fact some of the early LEDs designed in the 1960s are still in operation. Provided you use the Lamps within its designed limits there is absolutely no reasons why above number of operational hours cannot be achieved.
Example: Assuming 50000 hours typical life of an LED lamp we can easily calculate the following.
- 17.1 years (based on 8 hours of use per day)
- 11.4 years (based on 12 hours of use per day)
- 7.4 years (based on 18 hours of use per day)
- 5.7 years (based on 24 hours of use per day)
LED bulbs run significantly cooler than the likes of halogen or CFLs but they do get hot, but the heat is dissipated by metal heat sinks that take away the heat from the light source itself. Keeping them cool helps maintain the long life span of the LED bulbs.
They are both just as good.
Yes but you need to ensure the circuit is supported by appropriate transformer.
Yes. Certain LED fittings are designed specifically for outdoor use including LED floodlights , LED decking lights, Strip Lights, PIR Lights etc.
The colour choice is down to personal preference. The most popular colour for indoor LED lights is Warm White as it is the closest to the colour given off by traditional halogen spotlights. Also available in our range is Cool White should require bright clear light.
There are LED replacements for virtually all types of existing light bulbs. You simply check your old bulb to see what model it is and the brightness and then search our site for the nearest LED equivalent. The type of LED bulb you require depends on your existing light fittings. Our range of LED light bulbs covers a selection of the most popular lighting types such as GU10, MR16, ES, PAR,T8 etc.
Fittings in a bathroom need to be installed by a qualified electrician. Light fittings in bathrooms have different IP requirements. Generally, the higher the numbers of the IP rating the more waterproof it is.
No. LED bulbs have been designed to retrofit existing fittings. You should double-check the dimensions of the new bulbs just to make sure that the particular product will be the correct size for your existing fittings. You can check the dimensions of our lamps on our website. In order to ensure the longevity of an LED bulb it is recommended to change transformers over to specialist LED drivers.
When choosing your replacement LED bulbs it is advisable to check the dimensions of the bulb to ensure that it will fit your fitting. Most of the latest LED bulbs are “true fit” and so will be the same dimensions as the traditional bulb that it replaces. You can check the dimensions of our lamps on our website.
LED Lighting Consumer Information (9)
RGB means Red, Green, Blue and is a generic term for LEDs that are able to create a range of colours by mixing these colours. We have a range of Lamps which are able to mix colours and are come equipped with remote control for ease of use.
PSU stands for Power Supply Unit – a transformer in layman’s’ terms. All LED’s need either constant voltage or constant current at very low voltages.
SMD stands for Surface Mounted Diode. In simple terms, this is the LED diodes mostly chips that are fixed to the flat surface of the bulb.
A two-digit number established by the International Electro Technical Commission, is used to provide an Ingress Protection rating to a piece of electronic equipment or to an enclosure for electronic equipment.
Example: IP65 ,The two digits represent different forms of environmental influence:
- The first digit represents protection against ingress of solid objects.
- The second digit represents protection against ingress of liquids.
- The larger the value of each digit, the greater the protection.
As an example, a product rated IP65 would be better protected against environmental factors than another similar product rated as IP67.
This may be due to a couple of reasons:
Your LED bulbs may not be dimmable. Not all LED light bulbs have the ability to dim so you must make sure that your bulbs are the dimmable type.
Ensure that you have an LED-compatible dimmer switch. Standard household dimmer switches do not work with LED bulbs. Dimmable LED bulbs will only operate effectively with an LED dimmer switch.
You may only need a transformer if you are buying 12v LED bulbs all 240V LED bulbs do not require a transformer; 12v LED bulbs are MR16, G4 and MR11.
Standard electronic transformers can cause certain types of LED bulbs to flicker, resulting in permanent long-term damage to the LED bulb itself. This problem is most evident in 12V MR16 LED bulbs where a standard transformer does not provide a smooth flow of current, causing flickering problems.
To avoid damaging your new LED bulbs it is always best to use LED drivers/transformers.
Two light bulbs can both give out white light, but certain colours will not show up well when illuminated by the first bulb, while they look fine under the second bulb. This means the first bulb has a lower colour rendering index (CRI).
Traditional bulbs have a CRI of 100. A good CFL will have a CRI of 80 or more, which is good enough for normal domestic use. Most LEDs have a CRI of 90 or more, so are usually fine. However, if you buy bulbs with a CRI of less than 80 there is a risk that the quality of light in your home will look a bit odd.
The sun gives out white light, and that is the sort of light we’re used to living in much of the time. But old fashioned light bulbs give out a much yellower light. When we’re indoors our eyes adapt to this and we think of this as “white”. If we then see a light source that is genuinely white, it actually looks blue by comparison. We call this a cold light, because we associate blue with cold and red or yellow with warm.
Most low energy bulbs – CFL or LED – are designed to mimic old fashioned bulbs to some extent, and are usually described as “warm white”. This will usually be the preferred option for general household use. Bulbs that are sold as “cool white” are likely to look less attractive but are becoming popular in the kitchens of homes; in the main they are more appropriate for workplace lamps and anywhere where clear vision rather than ambience is the priority.
Simply put, LEDs are diodes that emit light when a small (very low wattage) electrical current is passed through a semiconductor material. The electrons in the material become “excited” and give off photons. This process is known as electroluminescence. Almost all of the energy emitted is light energy. By contrast, incandescent bulbs produce more heat energy than light energy.